Betting Rules

General betting conditions

By placing a bet with Moonwin Casino, you confirm that you have read and accepted these Betting Rules and the other terms that apply to your account. If there is a difference between these general rules and a specific rule displayed for a particular game, market or promotion, the specific rule may apply to that product. You should check the relevant information before confirming a bet.

You must be legally permitted to gamble in the place where you are located. You are responsible for checking the laws that apply to you and for using the service only where it is lawful to do so. Moonwin Casino may restrict access to betting products, accounts, markets or payment methods where required by law, regulation, risk controls or operational requirements.

You must hold an account in your own name and provide accurate, current information when registering and when using the service. An account may be subject to age, identity, location and account verification checks. You must not allow another person to use your account, place bets on your behalf or use payment methods that do not belong to you.

• Only one person may use an account unless Moonwin Casino expressly permits otherwise.
• You must keep your login details secure and notify Moonwin Casino if you believe your account has been accessed without permission.
• Attempts to bypass account, location, age or responsible gambling controls are not permitted.
• Moonwin Casino may refuse, suspend, limit or review a bet or account where this is necessary to comply with applicable requirements or protect the service.

Placing and accepting bets

Before placing a bet, check the selected game, event, market, outcome, stake, odds or displayed return and any other details shown on the confirmation screen. A bet is not necessarily accepted simply because it has been entered into a bet slip or appears to be available. Acceptance occurs only when the bet has been recorded by Moonwin Casino’s systems and a confirmation is displayed or otherwise made available.

You are responsible for reviewing every bet before confirming it. This includes checking decimal points, selections, combinations, stake amounts, applicable fees if displayed, and whether the bet is a single or combined wager. Once accepted, a bet generally cannot be changed or withdrawn unless the relevant product rules expressly allow it or Moonwin Casino agrees otherwise.

Displayed odds, prices, returns, balances and market information may change before a bet is accepted. A price shown on a betting page is not a guarantee that the same price will be available at confirmation. Where a price or market changes, you may be shown the updated details before the bet is accepted. If confirmation is required, the bet will not proceed until you approve the updated information.

Moonwin Casino may decline a bet, accept only part of a requested stake, impose account or market limits, or close a market without giving a reason where permitted. Any limits or restrictions may differ between products and accounts. The amount accepted, rather than the amount requested, is the amount used when calculating a result.

1. Select the relevant betting product or game.
2. Choose the outcome or combination you wish to back.
3. Enter or confirm the stake shown in the bet slip.
4. Review the displayed odds, potential return and applicable conditions.
5. Confirm the bet and wait for an acceptance message or bet reference.
6. Keep the confirmation details for your own records and check your account history.

A bet reference, account history entry or similar record may be used to identify a wager, but it does not change the terms on which the wager was accepted. If a bet does not appear to have been accepted, do not assume it has been placed. Check your account history and the relevant product page before trying again.

Results, settlement and returns

Bets are settled using the official result or settlement method specified for the relevant game, event or market. The applicable result may be based on information supplied by an official competition, governing body, event organiser, recognised data provider or the game system. The source and method may vary by product, so you should read the rules displayed for the market before betting.

A bet may be settled as a win, loss, void, push, cancelled wager or another result where that outcome is provided for in the applicable rules. If a selection or market cannot be fairly settled, the relevant product rules may explain whether the wager is voided, recalculated or settled using another available outcome. Different selections within a combined bet may be treated differently.

Where an event is postponed, abandoned, interrupted, rescheduled or changed, settlement will follow the rules for that market. The same applies where a participant changes, a venue changes, an event is shortened, a result is amended or an official decision is made after the initial result. A displayed result may be corrected if reliable information shows that the original settlement was wrong.

Moonwin Casino may correct an obvious error in a price, market description, result, return or account entry. An obvious error can include a typographical mistake, a technical display error or information that is clearly inconsistent with the applicable market. If an error affects a bet, Moonwin Casino may cancel the affected wager or settle it using the correct information, subject to the applicable terms.

Returns are calculated from the accepted stake and the odds or rules that applied when the bet was accepted. Any amount displayed before acceptance is indicative only unless the system confirms the bet. A winning return may be subject to account checks, lawful withholding, payment processing requirements or other conditions stated in the applicable terms.

• Only accepted bets are eligible for settlement.
• A bet cannot be settled from a screenshot or personal record if Moonwin Casino’s account records show that it was not accepted.
• If a result is amended by the authorised source, the market may be reviewed and corrected in line with the relevant rules.
• Where a bet is void, the applicable stake is generally returned to the account unless a product-specific rule states otherwise.
• A combined wager may be affected when one or more selections are void, cancelled or unable to be settled.

Technical issues, interruptions and account records

Online betting depends on internet access, devices, software, communications networks and other services outside Moonwin Casino’s direct control. A delay, interruption, failed connection, incorrect device setting or similar issue may prevent a bet from being accepted or may affect the information displayed. You should not place a bet if you cannot review the confirmation details clearly.

If a technical fault affects a market, bet, game, result or account balance, Moonwin Casino may suspend the relevant product, investigate the records and correct the affected entries. System records, transaction logs and account history may be used to determine whether a bet was received and accepted. A bet that was not accepted because of a technical issue is not a valid wager, even if the selection later wins.

You must not exploit a software defect, pricing error, malfunction or weakness in the service. You must also not use automated tools, unauthorised software, multiple accounts or other methods intended to interfere with betting, obtain an improper advantage or avoid controls. Moonwin Casino may cancel affected bets, restrict access, suspend an account or take other action allowed by the Terms and Conditions.

Your account history is the main record of accepted bets, transactions and settlements. If you believe an entry is incorrect, review the relevant product rules and raise the issue through the available support channel as soon as reasonably possible. Provide the bet reference, date, market and a clear description of the concern, but do not include another person’s private information.

Fair play and responsible betting

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only bet money you can afford to lose and set a personal budget before you begin. Do not chase losses, borrow money to gamble, bet when distressed or allow gambling to interfere with work, study, relationships or daily responsibilities.

• Take regular breaks and keep track of the time and money you spend.
• Never gamble while affected by alcohol or other substances.
• Do not increase your stake to try to recover a previous loss.
• Use available deposit, spending, time-out or self-exclusion tools where appropriate.
• Ask for support if gambling no longer feels enjoyable or is becoming difficult to control.

Moonwin Casino may apply responsible gambling checks and restrictions designed to help protect customers and meet applicable obligations. These measures may include account reviews, limits, cooling-off periods, temporary suspensions or self-exclusion arrangements. Restrictions should not be removed or avoided by creating another account or using another person’s details.

For questions about a particular bet, first check the applicable market rules, your bet confirmation and account history. If you still need help, use the support options made available on the Moonwin Casino website. These Betting Rules may be updated from time to time. The version in effect when a bet is accepted will generally apply, unless a change is required by law or necessary to correct an error.