Privacy Policy

Information we may collect and handle

This Privacy Policy applies to personal information handled through the Moonwin Casino website, related online services and communications connected with a player account. Personal information is information that identifies you, or information that can reasonably be linked with you. The information handled may depend on the services you use, the activity on your account, the checks required and the choices you make.

Information may be collected directly from you, created when you use the website, or received from service providers that support verification, payment processing, security, communications and technical operations. Moonwin Casino aims to collect information that is reasonably relevant to providing, protecting and improving its services.

Account and contact details

This may include your name, date of birth, contact details, residential details, login information, account preferences and records of communications. It may also include information provided when you register, update your account, request support, manage your settings or make a privacy request.

Verification documents and identity information

Where checks are required, Moonwin Casino may handle identity information and verification documents. These may contain information used to confirm your identity, age, eligibility, account ownership or the legitimacy of account activity. Verification information helps support account security, prevent misuse and meet applicable legal and operational requirements.

Payment and transaction records

Moonwin Casino may handle records relating to deposits, withdrawals, wagers, account balances, payment methods, transaction dates, transaction amounts and related account activity. Payment providers may process payment details through their own systems. Moonwin Casino may receive confirmation or limited payment information needed to identify transactions, provide account services, investigate issues and help prevent fraud.

Device, cookie and usage data

When you use the website, technical information may be collected. This can include your device type, operating system, browser, language settings, approximate location, IP address, device identifiers, login activity, pages viewed and interactions with the service. This information can help maintain functionality, assess performance, identify unusual activity and improve the player experience.

Support and communication records

If you contact Moonwin Casino or use customer support, records of your enquiry and the response may be kept. These records can include information needed to confirm account ownership, understand the issue, provide assistance, monitor service quality and manage complaints or disputes.

Why we use personal information

Personal information is handled for purposes connected with operating, securing and improving the Moonwin Casino service. The purposes may include:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals, wagers, account requests and other transactions.
• Confirming identity, age, account ownership and eligibility when checks are required.
• Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks in accordance with applicable requirements.
• Detecting suspicious, unauthorised or potentially harmful activity and protecting players, the service and payment processes.
• Providing customer support, responding to questions and managing complaints or disputes.
• Sending service messages about your account, security, transactions, changes to the service or other operational matters.
• Understanding website use, diagnosing technical problems and improving features, content, accessibility and performance.
• Managing marketing communications in accordance with your preferences and any consent choices available to you.
• Keeping records and responding to lawful requests, legal processes or other obligations connected with operating the service.

Information may be combined where this is reasonably necessary for these purposes. For example, account details, verification documents and transaction records may be reviewed together to protect an account or investigate unusual activity. Moonwin Casino aims to use information in a fair and relevant way and not for purposes unrelated to the service without an appropriate basis or notice.

Some communications are essential to operating your account and are not marketing messages. These may include security alerts, transaction updates, account notices and service information. Marketing communications may be managed separately. You can ask for marketing preferences to be changed or withdraw consent to marketing, but this will not normally stop essential account, security or service communications.

Personal information may be handled where this is necessary to comply with applicable requirements, protect the rights and safety of players, prevent fraud, enforce account terms, resolve disputes or respond to valid requests. The exact information used will depend on the situation and the purpose involved.

Cookies, sharing and security

Cookies and similar technologies

Moonwin Casino may use cookies and similar technologies to make the website work, remember selected settings, support login and security functions, understand website activity and improve the service. Cookies are small files or identifiers stored on, or associated with, your device when you visit a website. Some cookies may be necessary for core features, while others may support preferences, analytics or relevant communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all cookies, or ask for permission before a cookie is stored. If you block cookies needed for core functions, parts of the website may not operate correctly and some account or security features may be unavailable.

Service providers and other disclosures

Moonwin Casino may share relevant information with service providers that support the website and its operations. These providers may assist with hosting, technology, identity and verification checks, payment processing, fraud prevention, customer support, communications, analytics, security and record management. Access should be limited to the information reasonably needed for the provider to perform its service.

Information may also be disclosed where reasonably necessary to protect players, investigate suspected misuse, enforce account terms, respond to lawful requests or meet legal obligations. If a service or business is reorganised, transferred or combined with another service, relevant information may be handled as part of that process, subject to applicable privacy requirements.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, secure transmission, authentication procedures, monitoring and staff or provider processes. No online system can be guaranteed to be completely secure. Players should use strong, unique login credentials, keep their devices protected and contact support promptly if they suspect unauthorised account activity.

Some service providers or technology systems may operate outside Australia. Where personal information is handled across borders, reasonable steps should be taken to manage that handling in accordance with applicable privacy requirements. The safeguards and arrangements may depend on the service involved and the location from which it is provided.

Storage, retention and policy updates

Moonwin Casino aims to keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. The period may depend on the type of information, the reason it was collected, account activity, security needs, dispute management and applicable requirements.

Some records must be kept for a period required by law even after an account is closed. This may include account, verification, payment, transaction and security records. Closing an account or requesting deletion does not necessarily mean that every record can be removed immediately. Information that must be retained may continue to be stored securely and used only for the relevant purpose.

When information is no longer needed, it may be securely deleted, de-identified or otherwise disposed of in accordance with applicable requirements. Where information has been included in a backup or security record, deletion may occur through the normal operation of those systems rather than immediately.

Moonwin Casino may update this Privacy Policy from time to time to reflect changes to its services, technology, privacy practices or legal requirements. The current version applies when you use the relevant services. Players should review this page periodically, especially if they continue to use an account after an update has been published.

If a separate privacy notice is provided for a particular feature, promotion, verification process, cookie setting or communication, that notice may explain additional details about the information involved. This Policy does not remove any privacy rights or protections that may apply under Australian law or other applicable requirements.

Your privacy rights and how to make a request

Depending on your circumstances and the requirements that apply, you may have rights relating to the personal information held about you. You can ask to access information connected with your account, request correction of information that is inaccurate or incomplete, ask for deletion of your data where deletion is available, and withdraw consent to marketing communications.

To exercise these rights or make a privacy request, contact support@moonwincasino.top. Please describe your request clearly and include enough information for your account or identity to be located safely. Moonwin Casino may need to verify your identity before providing information, making a correction, deleting data or carrying out another request. This helps protect personal information from unauthorised access.

1. Access: ask what personal information is held about you and, where appropriate, request a copy or an explanation of how it is used.
2. Correction: identify information that is inaccurate, out of date or incomplete and ask for it to be corrected.
3. Deletion: request deletion of personal information where it is no longer needed or where deletion is otherwise available. Some information cannot be deleted immediately if it must be retained for legal, security, dispute-resolution or record-keeping purposes.
4. Marketing consent: withdraw consent to marketing or ask for your marketing preferences to be updated. Essential account, security and service communications may still be sent.

Requests are considered in light of the information involved, the purpose for which it is held and any applicable obligations. In some circumstances, access, correction or deletion may be limited, delayed or refused. If that happens, the reason may be explained where permitted. A request to withdraw marketing consent will not affect processing that is necessary to operate or secure your account.

If you believe your personal information has been handled incorrectly, you can raise your concern through support@moonwincasino.top so it can be reviewed. Moonwin Casino may ask for further information to understand the concern and may keep a record of the request and outcome for support, security and record-keeping purposes.

By using Moonwin Casino services, you acknowledge that personal information may be handled as described in this Privacy Policy. This Policy should be read together with any applicable website terms, account notices and consent choices presented during registration or use of the service.